Shipping and package forwarding FAQs

Register, confirm your email and sign in to view your shipping addresses in the dashboard. Copy the complete address and mailbox number into the retailer's delivery address fields before placing an order.

Enter your tracking number and mailbox number in the tracking form on the home page. You can also sign in to your account to review your package activity and status.

Use the shipping calculator with your freight method, package category, weight and item value. The result is an estimate; the final invoice may depend on the received package and applicable charges.

A pre-alert provides information about a package before it arrives. Sign in and upload the retailer's invoice and shipment details in the pre-alert section so they can be associated with your account.

Check your dashboard for packages available for pickup. Use your account's delivery request page to select eligible packages and submit a delivery request. Contact support to confirm arrangements for your location.

Timing depends on the freight method, warehouse receipt, customs clearance and delivery arrangements. Check your package status and contact support for an update before relying on a specific delivery date.

Read the shipping terms and contact support if you are unsure whether an item can be accepted. Confirm any special handling or shipping requirements before sending it to your US address.

Contact support with the tracking number, mailbox number and a description of the issue. Keep the retailer's invoice and relevant photographs available for the team to review.