Terms & Conditions
Our Terms
Upon registering as a member of Assured Shipping Limited, each customer has agreed to our terms and conditions, to ensure a smooth transaction process, we encourage all customers to read this section carefully. Assured Shipping Limited advises customers to review the terms and conditions occasionally so that they are aware of any possible changes, which may be made without notice.
Each registered customer will be provided with a U.S-based mailing/shipping address along with a customer number. All customers must adhere to the mailing address format unless otherwise advised by a customer service representative. The format is as follows:
Your Name
6043 KIMBERLY BLVD STE E,
ASRS####
North Lauderdale, FL, 33068
United States
There is no registration or annual membership fee to use our service. Packages are received at our facility in North Lauderdale, Florida and transported twice per week to Kingston, Jamaica. Pickups and deliveries are conducted on the following day after clearance through Jamaica Customs. Assured Shipping Limited will provide adequate notice to customers regarding dates when our facility will be closed due to U.S. Holidays and operational closures. Packages scheduled for delivery on those days are usually delivered on the following business day. If those packages are not delivered on the following business day, we advise customers to contact your International carriers to arrange a delivery within regular business hours. Please note that we have no control or role in the shipment of delivery of your item, prior to it being delivered to our facility.
Our charges are based on two factors the weight and cost of the contents in a package. At present we are not charging on dimensional weight. For additional information please view our rate sheet by clicking the rates section of our website. Additionally, any fraction of a pound is rounded up. Packages are charged based on the actual weight that is presented during final processing in Kingston, and not by the weight provided by your suppliers, seller or on our website as package weights may vary at times. Additional we advise all customers to take note of the shipping weight and not the item weight when determining the weight of their packages. The shipping weigh is the final weight at which the items will be received, including the box and packaging.
Payment Terms
At present Assured Shipping Limited offers no credit terms, however in special circumstances at least 50% of the price for a package(s) should be provided before the package(s) can be released, outstanding balances should be cleared within 30 days of package(s) being released. Unclaimed packages will attract a storage fee after 90 days. The fee will be USD$1.00 per day, if package(s) are unclaimed after 30 days, there will be three notifications to customers, after the third notification the package(s) will be sold to recover any expenses related to the transportation of the package(s).
Customers should inspect packages to ensure all contents present and as expected, for and in good condition before leaving place of business or the presence of the delivery personnel. After which, no claim for compensation can be made. Customers should ensure that merchants or shippers securely package fragile or sensitive contents. Clear instructions should be present on such packages. Assured Shipping Limited will not be held responsible for missing items unless it can be proved that this occurred while in our possession i.e. the items where signed for at out facility. Only then will a customer have a claim for compensation. At present, we do not offer a return service, but can advise on the most affordable way to have a package returned and the procedures involved when doing so. We also suggest that you check with your merchants or suppliers about their return policy. For customers with packages that require special attention such as items sent as replacements, please provide us with prior notice and adequate documentation before the shipment arrives in Kingston. Customers who wish to use their passenger declaration (PD or the yellow) forms, please provide along with these necessary documents (copy of TRN, ID, Passport with landed date) signed by a Justice of the Peace before the shipment arrives in Kingston.
By signing up for Assured Shipping Limited you are authorizing our agents to act on your behalf for customs clearance of packages.
AAssured Shipping Limited is a Jamaican based package forwarding service that provides solutions for online shoppers or US residents.